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Cookie Policy

This Cookie Policy explains how Grandvelvetresort uses cookies and similar technologies when you visit or use grandvelvetresort.com.

Grandvelvetresort Hotel & Casino is the operator of this corporate website. This policy concerns website use only. It does not set the terms for resort stays, suite reservations, dining, spa services, or the physical casino lounge experience.

effective date 9 September 2026
at a glance

A practical guide to cookies

Cookies are small text files that may be stored on, or accessed through, your browser or device when you visit a website. Similar technologies can perform related functions. They can help a website remember information, support requested functions, or understand how pages are used. Not every visitor will receive every category described in this policy. Cookies are not programs, and they do not independently access unrelated information on your device.

Your available choices depend on the cookie category and the controls provided when you use the website.

What this policy covers

  • Why we use cookies
  • Cookie categories and choice status
  • Consent and preference management
  • Third parties, retention, and changes
  • Policy questions and privacy context
  • Related Privacy Policy
purpose

Why we use cookies

01

Keep the website working

Strictly necessary cookies may support core website functions such as security, page delivery, session continuity, and the operation of preference or consent tools. These functions help us provide a reliable website and retain settings you have specifically requested. Because they can support essential operation, these cookies are generally not managed through the same choices as optional categories. If you block essential cookies in your browser, some parts of the website may not work as intended or may not retain requested settings.

02

Remember visitor choices

Preference cookies may remember selected settings where that functionality is available, including cookie choices and other website display or functional preferences. Remembering a choice can make a return visit more consistent, rather than requiring you to make the same selection again. The features available on the website and your own settings affect whether these cookies are used. You can change available preferences through the site controls or browser settings, although a choice not to allow them may mean some preferences are not remembered.

03

Understand and improve the website

Performance or analytics cookies may help us assess how visitors use website pages so we can monitor performance, maintain the site, and improve its content or usability. This information is used in a service-improvement context rather than as a promotional prompt. Optional measurement technologies are handled in line with the consent choices available to you where those choices are required. We do not suggest that every visit is measured in the same way, and your decision about optional cookies does not affect a suite enquiry or our response to it.

categories

Cookie categories on our website

Cookie categories can have different purposes and different choice settings. The descriptions below explain the categories that may be relevant when you use the website, without suggesting that every category is active on every visit.

Strictly necessary cookies

Core website delivery, security, consent settings, and requested functions.

essential

Strictly necessary cookies may be required to support core security, page delivery, consent settings, and website functions you request. They help the website operate reliably and can retain settings needed for that operation. For this reason, they are generally not switched off through the site’s preference controls. You can use browser settings to limit or block cookies, but doing so may affect website functionality, prevent some settings from being retained, or mean that certain functions do not work as expected. We do not state fixed identifiers, retention periods, or technical implementation details here because these can vary.

Preference cookies

Settings that may make future visits more consistent where features are available.

optional where applicable

Preference cookies may retain visitor-selected settings so the website can provide a more consistent experience. Their availability depends on the applicable website feature and on your settings at the time of use. Where preference cookies are offered as a choice, you may manage them through the site’s available consent controls. You can also use browser settings to manage stored cookies. If you choose not to allow these cookies, the public website remains available, but some preferences may not be remembered between visits or after you refresh a page.

Performance and analytics cookies

Information that may help us monitor pages and improve content or usability.

optional where applicable

Performance and analytics cookies may help us understand website traffic and page interactions so we can monitor performance and improve content or usability. These cookies may be optional and subject to consent where required. Their use is considered alongside the available choice settings, rather than being assumed for every visitor. Declining optional performance or analytics cookies does not prevent ordinary access to public website content, subject to essential technical requirements. We do not make claims in this policy about particular tools, data fields, or whether any information is treated in a particular way.

Marketing or third-party cookies

Optional technologies that may relate to communications or third-party content where used.

optional where applicable

Where used, marketing or third-party cookies may support relevant communications or content supplied through a third-party service. Their use is subject to applicable choices and the practices of the relevant provider. A third party may set or access its own cookies when its service is made available through the website. This policy does not state that any particular advertising, social, map, booking, or other third-party service is currently in use. If a third-party service is available, its own privacy or cookie information may apply in addition to this policy.

preference management

Your choices

Using site preference controls

Where consent is requested, you can make choices through the cookie preferences controls made available on the website and may revisit those choices later. The available control is intended to distinguish cookie categories where applicable, so you can consider optional categories separately from essential operation. If you change or withdraw a choice, that change applies going forward. A page refresh or a future visit may be needed before the change is reflected in all parts of the website. Your cookie choice does not affect access to hotel stays, dining, spa services, or the physical venue.

Using browser settings

Most browsers allow you to review, block, delete, or receive notices about cookies, although the available steps vary by browser and device. For current instructions, consult the help documentation for the browser or device you use. Blocking or deleting cookies through those settings may affect some website features, including whether selected preferences can be retained. Browser controls can be useful alongside the choices available on the website, but they may apply more broadly than a choice made for this site alone.

  • Review the settings and stored data available in your browser.
  • Choose whether to block future cookies through browser controls.
  • Delete stored cookies where your browser provides that option.
legal context

Additional information

Third-party services

If third-party services are made available through the website, those providers may use their own cookies or similar technologies under their own notices and settings. The relevant third party’s privacy or cookie information may apply to its service. This Cookie Policy does not replace a third party’s terms, notices, or privacy information. We do not state or imply that any particular provider is currently integrated with the website. When a third-party service is available, visitors should consider the information and choices made available by that provider as well as the controls on this site.

Third-party practices can differ from Grandvelvetresort’s website practices, so the relevant provider’s own information remains important.

How long cookies remain

Cookie duration can vary by purpose and technology. Session cookies generally expire when your browser session ends. Persistent cookies remain for a period set by the relevant cookie or until you delete them through available controls. The presence of a cookie does not itself establish one universal storage period for every visitor or function. Browser settings may permit you to delete stored cookies, and site preference controls may affect optional categories where available. We do not specify exact retention periods in this policy because they can vary according to the relevant function and implementation.

Changes to this Cookie Policy

Grandvelvetresort may update this Cookie Policy to reflect changes to website practices, technology, or legal requirements. We encourage you to review this page periodically so you understand the current information and available choices. The effective date identifies the version currently in force. The current version of this Cookie Policy is effective from 9 September 2026. No separate revision history is provided on this page, so the effective date should be read as the current policy reference.

contact

Questions about cookies

If you have a question about this Cookie Policy or your cookie choices, please contact Grandvelvetresort using one of the methods below. These contact routes are provided for cookie-policy enquiries and related website preference questions.

email [email protected] telephone +61 7 3841 5729

Privacy Policy context

Our separate Privacy Policy provides broader information about how personal information may be handled in connection with the website and related services. It should be read alongside this Cookie Policy where you want information beyond cookies and similar technologies.

grandvelvetresort hotel & casino

Gold Coast stays, seafood dining, spa sanctuaries and a refined land-based casino lounge.

18 Orchid Avenue, Surfers Paradise, QLD 4217, Australia
+61 7 3841 5729
[email protected]

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© 2026 Grandvelvetresort. All rights reserved.

Our casino lounge is a physical resort venue with card and roulette tables. Please enjoy responsibly.

We use cookies to support a considered, reliable resort website experience. Read our cookie policy.

venue information

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Grandvelvetresort includes a land-based casino lounge. Please confirm that you are 18 years of age or older to continue.