grandvelvetresort hotel & casino
Reserve a suite
grandvelvetresort website

Privacy policy

Effective date: 9 September 2026grandvelvetresort.com

This Privacy Policy explains how Grandvelvetresort handles personal information that may be collected when you visit our website, make a hospitality enquiry, or request information about a suite reservation. It applies to visitors using https://grandvelvetresort.com and to communications connected with those requests.

We aim to handle information respectfully, use it only for relevant hospitality and website purposes, and explain your practical options in plain English. If you have a question, concern, or request about your information, you can contact us about privacy.

policy guide

At a glance

Use these links to move directly to the privacy topic most relevant to your visit or request.

01 / collection

Information we may collect

01

Information you provide

When you contact Grandvelvetresort or ask for suite reservation information, you may choose to provide contact and enquiry details. This can include your name, email address, phone number, preferred stay details, the nature of your enquiry, and other information you include in a message. Please provide only information that is relevant to your enquiry or reservation request. You may contact us at [email protected] or on +61 7 3841 5729.

  • Contact details used to reply to you.
  • Preferred dates or suite-related information you share.
  • Questions, requests, and details included in your message.
02

Information collected through website use

When you use https://grandvelvetresort.com, technical and usage information may be collected through your browser or device. Depending on how the website is accessed, this may include device and browser information, IP address, pages viewed, referring pages, dates and times of visits, and interactions with website features. We may use this information to help operate the website, understand how it is used, identify technical issues, and support its security.

Technical information
Details supplied by a browser or device while connecting to a website.
Usage information
General records of pages viewed and interactions with available website features.
03

Information from communications

Information you share by email, phone, or other direct communication may be retained as reasonably needed to respond to you and manage the conversation. This includes messages sent to our reservations email address or discussions through our phone line. We may refer to previous communications where this helps us understand an existing enquiry or provide a consistent response.

Please avoid sending unnecessary sensitive information in an email or message. Share only what is needed for us to understand and respond to your hospitality enquiry.

02 / purpose

How we use information

01

Responding to enquiries and reservation requests

We may use information you provide to respond to accommodation enquiries, suite reservation requests, dining or venue questions, and related visitor communications. This may include using the contact details and stay preferences you share so that our response is relevant to your request. Any follow-up is connected with responding to that enquiry or request.

02

Operating and improving the website

Technical and usage information may help us operate, maintain, secure, troubleshoot, and improve the website experience. Where appropriate, aggregated or de-identified information may be considered to understand general site use, such as which information visitors seek most often, without relying on it as an individual hospitality profile.

03

Meeting legal and safety responsibilities

We may use information where reasonably necessary to meet applicable obligations, protect Grandvelvetresort, visitors, and staff, safeguard property, or respond to lawful requests. We approach these uses proportionately and only in the circumstances relevant to the information involved.

04

Sending requested communications

We may use your contact details to send information you have requested or to communicate about an existing enquiry or suite reservation request. If you do not want non-essential future communications where applicable, you may ask us not to send them. Our focus is on communications that are relevant to what you have asked us about.

03 / disclosure

Sharing and disclosure

Grandvelvetresort does not sell personal information. We do not treat visitor information as a product for sale.

Service providers and operational support

We may share information with trusted providers that help us operate the website or support relevant resort communications, where this is reasonably necessary for the relevant service. Such recipients should handle the information only for that service, or as otherwise permitted or required. We seek to keep any sharing connected to a practical operational need rather than sharing information more broadly than is appropriate.

Legal, safety, and business protection disclosures

Information may be disclosed when reasonably necessary to comply with law, respond to a lawful request, protect rights, safety, or property, or investigate suspected misuse of the website. Any disclosure is intended to be limited to the circumstances and information that are relevant. This may include taking sensible steps to protect the integrity and safe operation of the website and resort communications.

where applicable

Business changes

If there is a change to the operation, ownership, or structure of the resort or website, information may be transferred where reasonably necessary in connection with that change, subject to applicable requirements. This is a continuity provision, not a prediction of any particular event, and it applies only where information needs to be considered as part of the relevant change.

05 / your information

Retention, security, and your choices

retention

Keeping information

We may retain information for as long as reasonably needed for the purposes described in this policy, including responding to enquiries, maintaining relevant records, resolving issues, and meeting applicable obligations. The appropriate period can depend on the nature of the information and the context in which it was provided. We do not state a fixed retention period here because it may not be suitable for every type of enquiry or communication.

Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, alteration, or disclosure. However, no method of internet transmission or information storage can be guaranteed completely secure. Please use care when sending information online and avoid including unnecessary sensitive details in messages. If you have a concern about information you have sent to us, contact us using the details below.

Access and correction

You may request access to, or correction of, personal information we hold about you, subject to applicable requirements and reasonable verification of identity. To help us identify the relevant information and respond appropriately, we may need enough detail about your request and the contact details connected with it. Please use the privacy contact route in the next section for access or correction requests.

Making a privacy request

A clear request helps us understand what you need. You may send a request by email or discuss it by phone using the contact details below.

  • Identify the concernTell us whether your request relates to privacy, access, or correction.
  • Provide relevant detailsInclude contact details that help us locate the right communication or enquiry.
  • Describe what you seekExplain the information or correction you would like us to consider.
Go to privacy contact details
06 / contact and updates

Contact us about privacy

For privacy questions, access requests, correction requests, or concerns, please contact Grandvelvetresort using the details below. These details are provided for matters connected with this Privacy Policy, website use, and hospitality-related communications.

Email[email protected]
Phone+61 7 3841 5729
Physical address

18 Orchid Avenue, Surfers Paradise, QLD 4217, Australia

Changes to this policy

Grandvelvetresort may update this Privacy Policy from time to time. The effective date at the top of this page shows when the current version took effect. The current policy effective date is 9 September 2026. We encourage you to review this policy periodically when using the website or making an enquiry so that you understand the information that applies at that time.