Terms and Conditions

Permitted personal use

You may access this website for personal and lawful resort research, to review general information, to make an enquiry and to pursue reservation-related planning. Content is intended to assist visitors considering Grandvelvetresort experiences, not to replace confirmation received through the appropriate resort process. When you submit an enquiry, please provide information that is accurate, current and relevant so the reservations team can respond meaningfully to your request.

Restricted conduct

Please do not use the website in a way that interferes with its operation, misrepresents your identity or request, or harms Grandvelvetresort, other guests or service providers. In particular, visitors must not:

• attempt unauthorised access to systems, forms or information;
• introduce harmful code, disrupt website functions or bypass security measures;
• submit misleading, abusive or unlawful material; or
• use website content or communications to harass, damage or improperly affect another person.

Enquiries, availability and confirmation

An enquiry or availability indication on this website is not a confirmed suite reservation.

A reservation is confirmed only when Grandvelvetresort completes its applicable reservation process and confirms the arrangement. Before confirmation, please check the details you provide and review information supplied to you carefully. Availability, suite inclusions and service details may vary by date, suite type and operational conditions. If a detail is important to your visit, ask for clarification through the reservation process before relying on it.

Guest details and arrival requirements

Guests must provide accurate reservation information, and the person submitting an enquiry should be authorised to provide the details included. During booking or on arrival, Grandvelvetresort may communicate reasonable requirements that support a smooth stay and protect guests, staff and property, subject to applicable law and confirmed reservation terms. These may include:

• identity, occupancy and reservation-detail checks where reasonably required;
• reasonable arrival and property requirements communicated for the stay; and
• cooperation with staff directions connected with comfort, safety and resort operations.

Respectful conduct and property care

Guests and visitors are expected to behave lawfully and respectfully, follow reasonable staff directions, and take appropriate care of resort property and other guests’ comfort. Conduct that is disruptive, damaging, harassing or unsafe is not consistent with the resort environment. Management may take reasonable steps to protect guests, staff and the property, subject to applicable law. Examples may include addressing:

• behaviour that unreasonably disturbs another guest or venue visitor;
• damage to resort spaces, fittings or belongings;
• harassment, intimidation or disrespectful treatment of others; and
• conduct that creates an avoidable safety concern.

Operational changes

Grandvelvetresort may adjust venue access, services or facilities where reasonably necessary for safety, maintenance, private events, weather or other operational reasons. Where appropriate, reasonable efforts may be made to communicate material changes. This does not guarantee a particular alternative, compensation or notice period; the circumstances and confirmed arrangements will remain relevant.

Information and availability

We take reasonable care when presenting website information. However, availability, descriptions, imagery and service details may change and should be confirmed where material to your decision. Website content is general information and may not reflect every current operational circumstance. Nothing in these terms excludes rights that cannot be excluded under applicable law.

Third-party services and links

Where this website provides access to a third-party website or service, that provider may have its own terms and privacy practices. An external link does not necessarily mean endorsement by Grandvelvetresort. Before using an external service, review its current information and policies and decide whether they are suitable for your needs. Your use of third-party services is subject to the independent arrangements that apply to them.

Privacy and changes to these terms

Information about personal-information handling is available in our Privacy Policy. These terms may be updated when appropriate, and visitors should review them periodically. The current version is identified at the top of this page as Last updated: 9 September 2026. Changes apply subject to applicable law and do not remove rights that cannot be excluded.